Something Went Wrong While Configuring Your Camera

When configuring an Insteon Wi-Fi Camera, you may occasionally encounter a message informing you that something went wrong while configuring your camera and to ensure that the ethernet cable is connected. There are several reasons why this may occur.

• Your Wi-Fi connection is offline

• Your Wi-Fi Camera was unplugged from ethernet or power

Basic Troubleshooting

1. Ensure that your Wi-Fi Camera is connected to a working power outlet and that the ethernet cable is firmly seated, even if you intend to use your camera with WI-Fi. It may be helpful to unplug and reinsert the ethernet cable.

2. Try restarting your Insteon Wi-Fi Camera by unplugging its power cord. Wait about 30 seconds and then reconnect your camera to power.

3. Ensure that your smartphone or tablet is connected to the same Wi-Fi Network as your Insteon Wi-Fi Camera.

4. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to identify your router and cable or DSL modem.

5. Check that your Wi-Fi router is working by attempting to browse a website using another device or computer in your home.

6. Try restarting your router and cable or DSL modem.

Something Went Wrong While Configuring the Camera Password

When configuring an Insteon Wi-Fi Camera, you may occasionally encounter a message informing you that something went wrong while configuring the camera password. There are several reasons why this may occur.

• The password was shorter than 1 character or longer than 12 characters

• The password included characters other than numbers and letters

• The password included spaces

The Insteon app should properly restrict entry of passwords such that they do not contain any unsupported or invalid characters. If you are unable to resolve the password following the restrictions above, you can tap Leave Blank to proceed without a camera password. After setup is complete, you can change the password from Edit Camera.

Changing the Camera Password from Edit Camera

Step 1

From Edit Camera, scroll down to Network Settings and tap Password

Step 2

Replace the blank password with your desired camera password. Ensure your password meets the following criteria:

• Between 1 and 12 characters long

• Letters and numbers only

• No spaces

• Case sensitive

Step 3

Tap Done

The Insteon app will update your camera's password and attempt to reconnect.

Basic Troubleshooting

If, after changing your camera's password, the Insteon app is unable to connect to your camera, attempt setup of your camera again.

• Navigate to Edit Camera, scroll to the bottom and tap Delete Camera

• Add a Device and choose Camera

• In the list of cameras, your camera should appear as already configured

• Enter the user name and new password chosen in step 2 above. If you receive an error informing you that the user name or password is incorrect, try using a blank password as it's possible the camera password was not updated.

• If you are still unable to connect to your camera, follow the steps in this article to factory reset your camera and start again.

Something Went Wrong While Configuring the Camera User Name

When configuring an Insteon Wi-Fi Camera, you may occasionally encounter a message informing you that something went wrong while configuring the camera user name. There are several reasons why this may occur.

• The user name was shorter than 1 character or longer than 12 characters
• The user name included characters other than numbers and letters
• The user name included spaces

The Insteon app should properly restrict entry of user names such that they do not contain any unsupported or invalid characters. If you are unable to resolve the user name adhering to the restrictions above, you can tap Use Admin to use the default camera user name "admin" and complete setup. After setup is complete, you can change the user name from Edit Camera.

Changing the Camera User Name from Edit Camera

Step 1

From Edit Camera, scroll down to Network Settings and tap Username.

Step 2

Replace admin with your desired camera user name. Ensure your user name meets the following criteria:

• Between 1 and 12 characters long
• Letters and numbers only
• No spaces
• Case sensitive

Step 3

Tap Done

The Insteon app will update your camera's user name and attempt to reconnect.

Basic Troubleshooting

If, after changing your camera's user name, the Insteon app is unable to connect to your camera, attempt setup of your camera again.

• Navigate to Edit Camera, scroll to the bottom and tap Delete Camera.
• Add a Device and choose Camera
• In the list of cameras, your camera should appear as already configured.
• Enter the new user name chosen in step 2 above. If you receive an error informing you that the user name or password is incorrect, try using the user name "admin" as it's possible the camera user name was not updated.
• If you are still unable to connect to your camera, follow the steps in this article to factory reset your camera and start again.

Unable to Update or Read your Camera's Wi-Fi or Network Settings

When configuring an Insteon Wi-Fi Camera, you may encounter an alert informing you that the Insteon app was unable to update or read you camera's Wi-Fi or network settings. There are several reasons why this may occur.

• Your camera may have become unplugged from ethernet or power

• Your iPhone, iPad or iPod touch has been disconnected from your home's Wi-Fi network

• Your home's internet router is not functioning properly.

Basic Troubleshooting

1. Ensure that your Wi-Fi Camera is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.

2. Confirm that your internet router is connected to power and turned on. Learn how to Identify your router and cable or DSL modem.

3. Ensure that your smartphone or tablet is connected to Wi-Fi. For setup to complete, your smartphone or tablet must be connected to the same Wi-Fi network to which your Wi-Fi camera is physically connected.

4. Try restarting your router.

Use Ethernet

If the Insteon app is unable to update your camera's Wi-Fi settings, you can elect to use ethernet instead of Wi-Fi. You can then use manually configure Wi-Fi settings using the camera's web interface. Once your camera is connected to your network using Wi-Fi, re-add the camera as an already-configured camera.

Wired Thermostat for Heat Pumps - Quick Start Guide

Download the PDF

Leak Sensor Troubleshooting - Not Receiving Alerts

After adding your leak sensor to the Insteon for Hub app, you may occasional encounter a situation where you do not receive alerts. There are several reasons why this might occur.

• Alerts are not enabled in the Insteon for Hub app
• Your leak sensor is out of range
• Your leak sensor battery is dead
• Leak sensor has malfunctioned

To troubleshoot this issue, please try the following:

Confirm Leak Sensor and Hub are Communicating

Without moving the leak sensor from its current location, tap the set button on the device.

If the leak sensor blinks at all, you should have received an alert.

• If no alert was received, confirm alerts are enabled for the leak sensor. See how to do this at the end of this article.
• If you still did not receive and alert, move the leak sensor closer to the hub and try again. If the alert is received, the sensor is functional but out of range from the hub. A repeater is necessary.
• If you still did not receive an alert, replace the battery in the leak sensor. If you still do not receive an alert, the leak sensor has failed and must be replaced.

If the leak sensor blinks once, pauses then blinks multiple times:

• Leak sensor is functional but is unable to communicate to a linked device (hub or other receiver). Remove the leak sensor from the app, factory reset the leak sensor, then add to the app once again.
• If you are not able to re-add the leak sensor to the app, move the sensor closer to the hub and try again. If adding to the hub succeeds, your leak sensor was out of range at its installed location and a repeater is necessary.
• If you are still not able to add the leak sensor, the unit has failed and must be replaced.

If the leak sensor doesn’t blink:

• Replace the battery and try again.
• If the leak sensor still doesn’t blink, the device has failed and must be replaced.

Confirm Alerts are Enabled for iOS

1. In the Insteon App, navigate to Settings
2.  Tap Devices
3.  Tap the desired device
4.  Tap Alerts
5.  Ensure that the switch for the desired alert is enabled then tap Message & Recipients
6.  Ensure that the switch for Push Notification is enabled

Configure HD Wi-Fi Camera Network Settings

Your camera's network settings are automatically configured for you when you add an Insteon Wi-Fi Camera. If you would prefer to configure your camera prior to adding it to the Insteon app, use your camera's web browser interface.

You can configure the following settings from the Insteon app:

• IP Address

• HTTP Port

You can configure the following settings from the camera's web browser interface:

• DHCP

• IP Address

• Subnet Mask

• Gateway IP Address

• Primary DNS Server

• Secondary DNS Server

• HTTP Port

• HTTPS Port

• ONVIF Port

If you have already added your camera to the Insteon app, you should remove it before you make your changes. After you have completed your changes, re-add the camera as an already-configured Wi-Fi camera.

Step 1

Using Camera Tool, locate your camera on your network. Double click your camera in the list to open its web browser interface.

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Step 2

Enter your camera's user name and password and click Login when ready.

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Step 3

Click Settings

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Step 4

From the left sidebar, click Network and then IP Configuration.

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Step 5

Configure your network settings as desired. When ready, click Save.

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Step 6

From the left sidebar, click Port.

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Step 7

Configure your port settings as desired. When ready, click Save.

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Use Groups to Control Multiple Devices Simultaneously with Amazon Echo

If you want to control multiple Insteon lights and appliances with a single voice command or control Insteon devices alongside connected home devices from other manufacturers that are also supported by Amazon Echo, create groups in the Amazon Alexa app.

Add Groups to the Amazon Echo App

Step 1

Launch the Alexa app and tap the “Devices” button in the bottom right corner.

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Step 2

Tap the “+” sign in the top right corner to add a device or a group.

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Step 3

Tap Add Group

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Step 4

Give your group a name and select the devices that you would like to include. When ready, tap Save.

Step 5

Choose the devices you would like to add to your group and then tap on “Save” at the bottom of the screen.

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Supported Insteon Devices with Amazon Alexa

While Amazon Alexa supports control of many Insteon devices, not all devices are supported, some devices may not support all features, and some of those features are accessible only through Insteon scenes. Use the table below to identify if your device is supported.

Amazon Alexa control requires Insteon Hub (2245-222).

Identify your model of Insteon Hub

Device	Supported with Amazon Echo
Dimmer Module
On/Off Module
Outdoor On/Off Module
LED Bulb (A19)
LED Bulb for Recessed Lights (PAR38)
Dimmer Switch
Dimmer Switch (1000W)
Dimmer Switch (2-Wire)
On/Off Switch
Dimmer Toggle Switch
On/Off Toggle Switch
Dimmer Keypad (6-Button)	Controls connected light only - scene buttons are voice controllable through Insteon scenes
Dimmer Keypad (8-Button)	Controls connected light only - scene buttons are voice controllable through Insteon scenes
On/Off Keypad (6-Button)	Controls connected light only - scene buttons are voice controllable through Insteon scenes
On/Off Keypad (8-Button)	Controls connected light only - scene buttons are voice controllable through Insteon scenes
Dimmer Outlet
On/Off Outlet (2011)
On/Off Outlet (2014)	Controls top outlet only - bottom outlet is voice controllable through Insteon scenes
Wired Thermostat	Temperature changes only. Not all revisions support control with Amazon Echo.
Wireless Thermostat	-
Venstar Thermostat Adapter	-
Ceiling Fan Controller	Controls connected light when addressing device directly - fan speeds are voice controllable through Insteon scenes
Dimmer DIN Rail Module
On/Off DIN Rail Module
Dimmer Micro Module
On/Off Micro Module
Open/Close Micro Module	-
0-10V Ballast Dimmer
Dimmer In-Line Module
On/Off In-Line Module
220V Load Controller (Normally Open)	-
220V Load Controller (Normally Closed)	-
WiFi Cameras	-
Open/Close Sensor	-
Hidden Door Sensor	-
Motion Sensor	-
Leak Sensor	-
Smoke Bridge	-
IO Module	-
Mini Remotes	-
Door Lock and Deadbolt Controller	-
IR Transmitter	-
IR Receiver	-
Serial Bridge	-
iMeter Solo	-
SynchroLinc	-

Amazon Echo Didn't Control My Devices As Expected

When using Amazon Echo to control your Insteon lights and appliances, you may encounter a situation where Alexa does not perform the expected or desired action. There are several reasons why this may occur.

• Your voiced command included contradictory operations

• Amazon Echo misheard your request

• Amazon Echo heard your request correctly but an issue communicating with Insteon prevented your lights or appliances from operating as expected

Contradictory Commands

When issuing commands to Amazon Echo, ensure that your statements do not include contradictions. Amazon Echo may not respond as expected if you request multiple differing operations (off and brighten, for example) in the same statement.

If the names of your Insteon lights and appliances include words like "on," "off," "bright," "dim," or "set," Amazon Echo may misinterpret the name of your device as your desired action for that device. To avoid this issue, rename your devices using the Insteon app and ask Amazon Echo to discover your devices.

Amazon Echo Misheard Your Request

You can view a transcript of your requests to Amazon Echo. If Echo has misunderstood your request, you can also provide feedback on what you had hoped would happen.

Step 1

Launch the Alexa app and tap the drawer button in the upper left corner

Step 2

Tap Settings

Step 3

Tap Account Settings

Step 4

Tap History

Step 5

This screen shows your Echo’s history. You can sort by Date Range and delete recordings. You can also provide feedback to help Alexa understand you better by clicking on the down arrow by one of your recordings.

Step 6

If the transcription does not match your utterance, tap "No" under Did Alexa do what you wanted. If the transcription does match your utterance but the expected Insteon devices were not controlled, contact Insteon Support and reference this article. If necessary, Insteon Support will create a support ticket to investigate your issue.

Configure Port Forwarding on Apple Routers

Apple Routers use a tool called AirPort Utility for router configuration.

1. Launch AirPort Utility from the Utilities folder from within Applications on your Mac. If you are on a PC and using an Apple router, be sure that AirPort Utility has been downloaded and installed from www.apple.com.
2. There are two different versions of AirPort Utility.
   • AirPort Utility (5.x) with a light grey background and left sidebar
   • AirPort Utility (6.x) with a  dark grey background

AirPort Utility (5.x)

1. Click on your AirPort Express or AirPort Extreme from the left sidebar.
2. At the top of the window, click the Internet button.
3. lick the DHCP button near the top of the window.
4. Click the small “+” button beneath the DHCP Reservation section.
5. Enter the following information on the DHCP Reservation Setup Assistant panel.
   • Description: Insteon Wi-Fi Camera
     If you have more than one Wi-Fi camera, use a name that is unique and descriptive of it's location in your home.
   • Reserve Address: MAC Address
6. When finished, click Continue.
7. Enter the following information on the next page of the DHCP Reservation Setup Assistant panel. You will need to pick an IP Address that is not already in use. We suggest something like 10.0.1.222. Make note of this address as you will need it later. You can find your Wi-Fi camera's MAC Address on the underside of the camera.
   • If your camera will be connected with an ethernet cable, enter the MAC Address from the larger label.
   • If your camera will be connected with Wi-Fi, enter the MAC Address from the smaller label. This label may also state "Wi-Fi MAC."
     • MAC Address: 00:AA:00:AA:00:AA
     • IPv4 Address: 10.0.1.222
   • When finished, click Done.
8. Click the NAT button at the top of the window.
9. Click the Configure Port Mappings button.
10. Click the small “+” button beneath the Port Mappings section.
11. Fill out the fields for your Wi-Fi Camera. The Public and Private TCP Ports should match the port displayed by your Camera. Leave the Service menu and UDP Ports blank. The Private IP Address is the one that you wrote down previously. When finished, click Continue.
12. Enter the same description as that used in Step 5 and click Done.
13. At the bottom of the configuration panel, click the Update button. Your router will restart. You should also restart your Wi-Fi Camera by disconnecting and reconnecting it to power.

To test your connection, turn off Wi-Fi on your smartphone and attempt to view your camera. If you can control and monitor your camera when not using Wi-Fi, then everything has been successfully configured. If not, something unforeseen may be complicating matters and we suggest that you contact Insteon Support for troubleshooting.

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AirPort Utility (6.x)

1. Click on your AirPort Express or AirPort Extreme.
2. Click on the Edit button on the popup that appears.
3. At the top of the panel that drops down, click the Network button.
4. Click the small “+” button beneath the DHCP Reservation section.
5. Fill out the fields for your Wi-Fi Camera. You will need to pick an IP Address that is not already in use. We suggest something like 10.0.1.222. Make note of this address as you will need it later. You can find your Wi-Fi Camera's MAC Address on the bottom of the camera.
   • Description: Insteon Wi-Fi Camera
     • If you have more than one Wi-Fi camera, use a name that is unique and descriptive of it's location in your home.
   • Reserve Address: MAC Address
   • MAC Address: 00:AA:00:AA:00:AA
   • IPv4 Address: 10.0.1.222
     • If your camera will be connected with an ethernet cable, enter the MAC Address from the larger label.
       • If your camera will be connected with Wi-Fi, enter the MAC Address from the smaller label. This label may also state "Wi-Fi MAC."
   • When finis hed, click Save.
6. Click the small “+” button beneath the Port Settings section.
7. Fill out the fields for your Wi-Fi Camera. The Public and Private TCP Ports should match the port displayed by your Camera. Leave the UDP Ports blank. The Private IP Address is the one that you wrote down in the previous step.
8. When finished, click Save.
9. At the bottom of the configuration panel, click the Update button. Your router will restart. You should also restart your camera by disconnecting and reconnecting it to power.

To test your connection, turn off Wi-Fi on your smartphone and attempt to view your camera. If you can control and monitor your camera when not using Wi-Fi, then everything has been successfully configured. If not, something unforeseen may be complicating matters and we suggest that you contact Insteon Support for troubleshooting.

Configure Manual Remote Access for Insteon Wi-Fi Cameras

When configuring Insteon Wi-Fi Cameras, you may be presented with a message stating that you need to configure port forwarding on your router to see your camera when you are away from home. There are several reasons why this may occur.

• Standard-definition Insteon Wi-Fi Cameras require port forwarding for remote access. Learn how to configure port forwarding for remote access.

• Some Insteon HD Outdoor Wi-Fi Cameras require port forwarding for remote access

• You've added an Insteon HD Wi-Fi Camera that was previously configured

• Your Insteon HD Wi-Fi Camera supports Automatic Remote Access but network conditions have prevented the feature from functioning as expected. Learn more about troubleshooting Automatic Remote Access.

Previously Configured Insteon HD Wi-Fi Cameras

When adding an Insteon HD Wi-Fi Camera that has already been configured with a user name and password, the Insteon app does not alter any camera settings or attempt to configure Automatic Remote Access. Follow the steps in this article If you would like to enable Automatic Remote Access.

Configure Manual Remote Access with Port Forwarding

About Port Forwarding

Port forwarding is a process involving your home's router that allows you to access devices within your home when you are not using your home's Wi-Fi network.

Your home router creates a barrier that prevents your smartphone from talking directly to your Insteon Wi-Fi cameras. Port forwarding opens a door in your router's firewall for a specific function, in this case, access to your Wi-Fi cameras. This procedure needs to be performed for each Wi-Fi camera that you  intend to access from outside your home's Wi-Fi network.

Port Forwarding Instructions

Insteon Support has compiled instructions that should help you configure routers that you are likely to have in your home.

Because every router is different and manufacturers are constantly making changes, the steps outlined in these articles may not perfectly match the steps required for your particular router. If you don't see your router brand listed or if you feel uncomfortable with the instructions, contact Insteon Support for further assistance.

For step-by-step instructions, choose your router brand:

Dynamic DNS Services

In addition to configuring your camera and router for port forwarding, you will need to configure a Dynamic DNS Service to ensure reliable access to your camera when you are away from home. Learn more about Dynamic DNS Services and Insteon Wi-Fi Cameras by reading this article.

Unable to Configure Automatic Remote Access

When configuring an Insteon HD Wi-Fi Camera, you may encounter an alert stating that there was an issue configuring automatic remote access. There are several reasons why this may occur.

• Your home's internet connection is offline

• Your home's internet router or modem is not functioning properly

• Your home has more than one router resulting in a Double- or Triple-NAT

• Your home's router is incompatible with the Automatic Remote Access feature

• In corporate or school environments, your organizations firewall and security settings may prevent Automatic Remote Access

• Your Insteon HD Wi-Fi Camera may require a firmware update. Learn more about updating your Wi-Fi Camera's firmware.

• Automatic Remote Access is not available on standard-definition Insteon Wi-Fi Cameras, standard-definition Insteon Outdoor Wi-Fi Cameras or Insteon HD Outdoor Wi-Fi Cameras that do not have a UID number printed on the rear of the camera housing.

Basic Troubleshooting

1. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.

2. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.

3. Try restarting your router and cable or DSL modem.

4. If your home has more than one router, connect Insteon Wi-Fi Camera to the router connected directly to your cable or DSL modem. If your Internet Service Provider has issued you a combined modem and router, connect Insteon Wi-Fi Camera to this device and attempt setup again.

5. If you believe that your router is preventing Automatic Remote Access, you can try updating your router's firmware. Follow the instructions provided by your router manufacture.

6. If you are attempting to setup an Insteon Wi-Fi Camera in a corporate or school setting, your IT department may have blocked the ports necessary for Automatic Remote Access to function. Contact your system administrator if you believe this to be the case.

If you are unable to alter your networking environment to enable Automatic Remote Access, you can still configure manual remote access using port forwarding.

Configuring Automatic Remote Access After Initial Camera Setup

You can enable Automatic Remote Access after adding your Insteon Wi-Fi Camera from camera settings.

Instructions for iPhone, iPad or iPod touch
Instructions for Android

iPhone, iPad and iPod touch

Step 1

Navigate to Settings

Step 2

Tap Devices

Step 3

Select your HD Wi-Fi Camera from the list of devices

Step 4

Scroll to the bottom of the camera settings and tap the switch to enable Automatic Remote Access.

Your camera will attempt to configure Automatic Remote Access. If your camera is unable to configure Automatic Remote Access, you will have to configure remote access manually using port forwarding on your router.

Android

Step 1

Navigate to Settings by tapping the Settings button and then selecting Edit Settings

Step 2

Tap Devices

Step 3

Select your HD Wi-Fi Camera from the list of devices

Step 4

Scroll to the bottom of the camera settings and tap the switch to enable Automatic Remote Access.

Your camera will attempt to configure Automatic Remote Access. If your camera is unable to configure Automatic Remote Access, you will have to configure remote access manually using port forwarding on your router.

Ethernet Cable Still Connected When Configuring Wi-Fi

When configuring an Insteon Wi-Fi Camera to use Wi-Fi, you may encounter an alert informing you that the ethernet cable is still connected to your camera. Insteon Wi-Fi Cameras can use ethernet or Wi-Fi to connect to your network, but not both simultaneously.

Basic Troubleshooting

Step 1

Tap Try Again to dismiss the alert

Step 2

Disconnect your camera's ethernet cable and power cable

Step 3

Restart your camera by reconnecting your camera's power cable

Step 4

Tap Next to begin searching for your Insteon Wi-Fi Camera.

Your camera will restart. Insteon HD Cameras restart in about 30 seconds. Insteon SD Cameras can take up to 2 minutes to restart.

Connect to Wi-Fi When Adding an Insteon Wi-Fi Camera

When setting up an Insteon Wi-Fi Camera, you may encounter an alert informing you to connect to your home's Wi-Fi network and attempt setup again.

If you are attempting to add a camera that is not on your local Wi-Fi network using the Add a Remote Camera feature, you must be connected to a Wi-Fi network before proceeding.

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

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Step 2

Tap Wi-Fi

Step 3

Ensure Wi-Fi is on and tap your Wi-Fi network.

If you have more than one Wi-Fi router, it is important to join the Wi-Fi network created by the router into which your Insteon Wi-Fi camera is connected. Learn more about identifying your home's Wi-Fi router.

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app to resume camera setup.

Factory Reset an Insteon Wi-Fi Camera

If you are unable to connect to your Insteon Wi-Fi Camera, have forgotten your camera's user name and or password or otherwise wish to reset your Wi-Fi Camera to factory settings with the default user name and password.

Factory reset your Insteon Wi-Fi Camera

1. Connect your camera to your router using an ethernet cable.
2. Ensure your camera is connected to power.
3. Use a straightened paperclip to press and hold the recessed reset button for 10 seconds. If your camera was connected to power less than 60 seconds prior to attempting a factory reset, you may need to wait for the camera to completely start up before you can attempt the factory reset.

On Insteon Wi-Fi Cameras and Insteon HD Wi-Fi Cameras, the reset button is located on the bottom of the camera housing.

On Insteon Outdoor Wi-Fi Cameras and Insteon HD Outdoor Wi-Fi Cameras, the reset button is located at the end of the combined power and data cable.

Additional Information

Factory resetting your camera will restore these settings to default:

1. Basic Settings
   • Camera Name
   • Logs
   • Camera Time settings including time zone and NTP options
   • User Accounts and Passwords. After resetting your camera, your camera's user name will be "admin" and the password will be blank
   • Multi-camera configuration (HD Cameras only)
2. Network Settings
   • IP Address settings
   • After resetting your camera, your camera will use DHCP to obtain an IP Address
   • Wi-Fi Settings
   • Configured PPPoE settings
   • DDNS settings
   • UPnP Settings
   • Custom port settings
   • Email alert settings
   • FTP upload settings
   • Automatic Remote Access settings. After resetting your camera, Automatic Remote Access will default to enabled.
   • Camera firewall settings
3. Video Settings
   • Video timestamp and on-screen display
   • Configured privacy zones
   • Configured snapshot settings
   • Configured IR LED schedule
4. Alarm Settings
   • Configured motion detection settings
5. Recording Settings
   • FTP upload settings
   • Alarm recording settings
   • Local alarm settings
   • Scheduled recording settings
6. Pan and Tilt Settings (Indoor Cameras only)
   • Pan and tilt speed
   • Cruise settings
   • Power-on position settings

Insteon Wi-Fi Camera Not Found During Initial Setup

When initially setting up your Insteon Wi-Fi Camera, you may encounter a message informing you that the app was unable to locate any cameras on your network. There are several reasons why this may occur.

• Your Insteon Wi-Fi Camera is not connected to power

• Your Insteon Wi-Fi Camera is not connected to your router with an ethernet cable

• Your home's internet router or modem is not functioning properly

If you see a list already-configured cameras, ensure that you are connected to the correct Wi-Fi network. The Insteon app will display any Insteon cameras found on the connected Wi-Fi network, even if those cameras are already configured.

Basic Troubleshooting

1. Ensure that your Insteon Wi-Fi Camera is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your the LEDs above the ethernet port on the rear of the camera are not illuminated, your Wi-Fi Camera is not connected to a functioning ethernet port on your router. Indoor Insteon Wi-Fi Cameras should initiate a motor test about 10 to 30 seconds after connecting to power.

2. Try restarting your Insteon Wi-Fi Camera by unplugging its power cord. Wait about 30 seconds and then reconnect your camera to power.

3. Ensure that your smartphone or tablet is connected to the same Wi-Fi network as your Insteon Wi-Fi Camera.

4. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.

5. Check that your Wi-Fi router is working by attempting to browse to a website using another device or computer in your home.

6. Try restarting your router and cable or DSL modem.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a factory reset.

Identify your Air Conditioning System Type

There are many types of heating and cooling systems found in residential and commercial settings. Use the information in this article to help identify your system type and what Insteon devices can be used for control.

Window Units

Window Air Conditioning Systems are typically installed in an open window and usually connect to power with a 110V or possibly 220V power cord. As these systems usually have an integrated thermostat, they are incompatible with Insteon Thermostat.

If your system resumes cooling or heating after being disconnected from power, you may be able to control it with an Insteon On/Off Module and Wireless Thermostat.

Mini-Split (Ductless) Systems

Mini-Split or ductless systems place one or several indoor units in your home that connect to an outdoor compressor. These systems usually operate as a heat pump.

Most mini-split systems are usually supplied with a proprietary, integrated thermostat and as such, are incompatible with Insteon Thermostat. If your system offers an adapter to connect 3rd-party 24V thermostats, it may be compatible with Insteon Thermostat for Heat Pumps.

Central Air Conditioning

Most standard central air conditioning systems consist of an indoor air handler and furnace as well as an outdoor compressor. Small vent registers are located throughout the home with ducting returning to the central air handler.

• Insteon Thermostat is compatible with the majority of central air conditioning systems that have one or two cooling stages and one or two heating stages.
• Insteon Thermostat for Heat Pumps is compatible with the majority of heat pump systems including those with auxiliary or emergency heat.

As these systems can vary greatly, it is best to inspect the wires connected to your existing thermostat.

Conventional Central System

• Look for a white wire connected to W or W1 on your existing thermostat
• Look for a yellow wire connected to Y or Y1 on your existing thermostat

Heat Pump System

• Look for a brown or orange wire connected to O/B, W or W1
• If you have wires connected to terminals labeled E or AUX and those terminals do not have any additional labels, you likely have a heat pump
• If your home is "all electric" and lacks utilities for gas or propane and you have a central heating and cooling system, you likely have a heat pump
• If your home uses a geothermal system, you likely have a heat pump

The colors of wires in your home may vary. If you are still uncertain, search for the brand and model number of the large condenser unit outside on the internet. 

Portable Units

Portable units can be moved from room to room and usually connect to power with a 110V or possibly 220V power cord. As these systems usually have an integrated thermostat, they are incompatible with Insteon Thermostat.

If your system resumes cooling or heating after being disconnected from power, you may be able to control it with an Insteon On/Off Module and Wireless Thermostat.

Millivolt Heaters

Direct-vent millivolt heaters are usually older single-room systems that are controlled by a 2-wire or battery-powered thermostat. Some are large and mounted on a wall, others may be integrated into a floor register. Examining the thermostat, you should find only a red and white wire.

As these systems do not supply power, they are incompatible with Insteon Thermostat without additional products.

You may be able to control this type of heating system with Insteon:

• You may be able to control this system with an Insteon Thermostat and Venstar ACC0436 2-Wire Kit
• You may be able to control this system with an Insteon I/O Module and Wireless Thermostat.

Electric Baseboard Heaters and Line Voltage Systems

Electric baseboard heaters are usually long and shallow metal enclosures located along the baseboard throughout rooms in your home, controlled by a thermostat or wall switch located in the same room. Some line voltage systems may also be enclosed in a wall vent with a blower fan.

Examining the thermostat, you should find thick wires connected with wire nuts. You may also see labels warning 110V, 220V, or high voltage.

These systems are not compatible with Insteon Thermostat but may be controllable using other Insteon devices.

If the heater load is less than 17A, you may be able to control this heater with an Insteon On/Off Switch and Wireless Thermostat.