When using Amazon Echo to control your Insteon lights and appliances, you may encounter a situation where Alexa does not perform the expected or desired action. There are several reasons why this may occur.
Your voiced command included contradictory operations
Amazon Echo misheard your request
Amazon Echo heard your request correctly but an issue communicating with Insteon prevented your lights or appliances from operating as expected
Contradictory Commands
When issuing commands to Amazon Echo, ensure that your statements do not include contradictions. Amazon Echo may not respond as expected if you request multiple differing operations (off and brighten, for example) in the same statement.
If the names of your Insteon lights and appliances include words like "on," "off," "bright," "dim," or "set," Amazon Echo may misinterpret the name of your device as your desired action for that device. To avoid this issue, rename your devices using the Insteon app and ask Amazon Echo to discover your devices.
Amazon Echo Misheard Your Request
You can view a transcript of your requests to Amazon Echo. If Echo has misunderstood your request, you can also provide feedback on what you had hoped would happen.
Step 1
Launch the Alexa app and tap the drawer button in the upper left corner
Step 2
Tap Settings
Step 3
Tap Account Settings
Step 4
Tap History
Step 5
This screen shows your Echo’s history. You can sort by Date Range and delete recordings. You can also provide feedback to help Alexa understand you better by clicking on the down arrow by one of your recordings.
Step 6
If the transcription does not match your utterance, tap "No" under Did Alexa do what you wanted. If the transcription does match your utterance but the expected Insteon devices were not controlled, contact Insteon Support and reference this article. If necessary, Insteon Support will create a support ticket to investigate your issue.
