If you are unable to connect to your Insteon Hub and have followed the steps outlined to resolve any internet connection issues, follow the steps in this article to perform a network reset.
Identify your Insteon Hub version →
For Insteon Hub (2012), a network reset will perform these actions:
Clears the Hub back end user name and password
Clears the Hub IP Address and enables DHCP
For Insteon Hub (2014), a network reset will perform these actions:
Clears the Hub and server connection cache
Resets the Hub user name and password to match the label on the bottom of the Hub
Restarts the Hub
Reset Network Settings on Insteon Hub (2012)
With the Insteon Hub powered on, press and hold the set button until the Hub beeps
Slowly tap the set button six (6x) times
Unplug Insteon Hub and wait for about 30 seconds
Reconnect power to the Insteon Hub
Reset Network Settings on Insteon Hub (2014)
With the Insteon Hub powered on, quickly tap the set button three (3x) times
Insteon Hub will beep three times
After several moments, Insteon Hub will restart and the status LED will turn steady green.
Unplug Insteon Hub and wait for about 30 seconds
Reconnect power to the Insteon Hub