Control Insteon Devices from Logitech Harmony Home Control Buttons

 

With Insteon Hub (2245-222) and Harmony Ultimate Home Control or Harmony Home Hub, you can control Insteon lights and appliances directly from your remote control using the Home Control buttons.

 

Assign Insteon Devices to your Remote's Home Control Buttons

Step 1

From the Harmony app, open the settings drawer

Step 2

Tap Harmony Setup

Step 3

Tap Add/Edit Devices & Activities

Step 4

From the Settings screen, scroll down and select Remote & Hub

Step 5

Tap Harmony Home Control Button Customization

Step 6

Tap Home Control Buttons

Step 7

Tap the button for which you would like to assign an Insteon device and then tap the Assign button to chose an Insteon light or appliance.

Repeat these steps for the four Home Control buttons and, when finished, tap the next arrow.

 
 

Include Insteon Devices in Logitech Harmony Activities

 

After you have added Insteon Hub to your Harmony Home Ultimate, Harmony Home Control or Harmony Home Hub, you can add Insteon devices to your Harmony Activities.

 

Add Insteon Devices to a Harmony Activity

Insteon devices can be added when you create a new Harmony activity or added to an existing activity. These instructions show you how to add Insteon devices to an existing Harmony activity.

Step 1

From the Activities tab in the Harmony app, tap Edit Activities.

Step 2

Tap the activity for which you would like to add Insteon devices.

Step 3

On the Activity Summary screen, scroll down and tap Re-Run Activity.

Step 4

Tap the checkbox for each Insteon device that you would like to include.

Step 5

Follow the on-screen instructions to move through the setup wizard until you reach Adjusting Devices.

 

Tap the checkbox for each device that you would like to include when your activity starts.

Step 6

Adjust the devices to their desired states, making sure to tap the power symbol if you want the light or appliance on. To brighten or dim a light, drag the vertical black line between low and high.

Step 7

You can chose when Harmony will control these devices by tapping the When to Adjust button. 

Step 8

Tap the next arrow and repeat the adjustment steps for when your activity ends. When finished, tap the next arrow to save your changes and complete setup.

 
 

No Insteon Devices found when Adding Insteon Hub to Logitech Harmony Home

 

You may occasionally encounter a message informing you that Harmony Hub couldn't find any supported devices in your Insteon Hub account. There are several reasons why this might occur.

  • You don't have any devices setup with your Insteon Hub
  • You don't have any controllable devices setup with your Insteon Hub
  • An error may have occurred while downloading your Insteon Hub configuration
 

Refresh your Insteon Hub Devices

Step 1

Tap Refresh / Re-Login

no-devices-01.png

Step 2

Wait while Harmony Hub discovers your Insteon devices. If Harmony still doesn't discover any devices, try removing and re-adding Insteon Hub from the Harmony app.

no-devices-02.png
 
 

Supported Insteon Devices with Logitech Harmony

While Logitech Harmony Home supports control and monitoring of many Insteon devices, not all devices are supported and some devices may not support all features. Use the table below to identify if your device is supported.

Logitech Harmony Home requires Insteon Hub (2245-222).

Identify your model of Insteon Hub

 
Device Supported in Harmony
Dimmer Module Supported
On/Off Module Supported
Outdoor On/Off Module Supported
LED Bulb (A19)

Supported

LED Bulb for Recessed Lights (PAR38)

Supported

Dimmer Switch Supported
Dimmer Switch (1000W) Supported
Dimmer Switch (2-Wire) Supported
On/Off Switch Supported
Dimmer Toggle Switch Supported
On/Off Toggle Switch Supported
Dimmer Keypad (6-Button) Controls connected light only
Dimmer Keypad (8-Button) Controls connected light only
On/Off Keypad (6-Button) Controls connected light only
On/Off Keypad (8-Button) Controls connected light only
Dimmer Outlet Supported
On/Off Outlet (2011) Supported
On/Off Outlet (2014) Controls top outlet only
Wired Thermostat -
Wireless Thermostat -
Venstar Thermostat Adapter -
Ceiling Fan Controller Controls connected light only
Dimmer DIN Rail Module Supported
On/Off DIN Rail Module Supported
Dimmer Micro Module Supported
On/Off Micro Module Supported
Open/Close Micro Module -
0-10V Ballast Dimmer Supported
Dimmer In-Line Module Supported
On/Off In-Line Module Supported
220V Load Controller (Normally Open) -
220V Load Controller (Normally Closed) -
WiFi Cameras -
Open/Close Sensor Monitoring only. Not currently supported as an activity trigger.
Hidden Door Sensor Monitoring only. Not currently supported as an activity trigger.
Motion Sensor Monitoring only. Not currently supported as an activity trigger.
Leak Sensor Monitoring only. Not currently supported as an activity trigger.
Smoke Bridge -
IO Module -
Mini Remotes -
Door Lock and Deadbolt Controller -
IR Transmitter -
IR Receiever -
Serial Bridge -
iMeter Solo -
SynchroLinc -
 

Creating a Scene with the Insteon Hub (Android)

Using the Insteon Hub, you can create scenes to be able to control groups of devices or have your lights and appliances go ON/OFF at particular times. See below for the steps to create a scene for your Insteon Hub on Android.

Step 1: Log in to the Insteon for Hub on your mobile device.
 

Step 2: Tap on the 'Scene' button at the bottom of the Hub application.
 

Step 3: Tap the '+' sign in the upper right hand corner of the app to create a new scene.
 

Step 4: Fill out the 'New Scene' page.

  • Name - Name your scene so that you know what it is for
  • Icon - Select an icon that matches the scene
  • Room Memberships - If you have created rooms, you can assign the scene to that room
  • Schedule - If you want the scene to run on a schedule you would set that here
  • Group Number - Unique to the Android app. It has no purpose at this time

Step 5: Scroll down and select the devices that you want to be apart of this scene. (You will see a check mark appear next to the selected devices) When finished, click 'Next'
 

Step 6: Select how the devices interact with each other in the scene. Simply tap the blue box to change the device role.

  • Controller - A device set as a controller will respond to devices set to'controller', 'both', the scene icon and the individual device icon. It will also be linked to the other devices in the scene so that if you physically turn ON/OFF the device, all the other devices in the scene will also go ON/OFF. (An example of this would be creating a movie scene where you want a keypad button to control all the lights in a room. The Keypad button would be a controller and the rest of the devices would be responders. This way, if you go to the keypad, and hit the assigned button, the scene will still activate)
  • Responder - A device with this setting will only respond to devices set up as a 'controller', 'both' the scene and its individual device icon. (An example of this would be a scene where all the lights go ON in your house. You do not want to link every device together, but you want them to turn on when you turn ON the scene)
  • Both - This setting applies both the 'responder' and 'controller' attributes to the device. (An example of this would be a three-way light where both switches need to control and respond to each other so that they are always in the same state)

Step 7: Select the level that you want the devices to turn ON to when the scene is activated. Simply tap on the green box to change the state. Relays can be turned ON or OFF while dimmers will allow you to set the brightness level and the ramp rate.
 

Step 8: When finished tap 'Done.' The Hub will take a few moments to write the changes to the devices. When it is finished, it will ask you if you want to turn off the scene. (The Hub may turn the devices ON while setting the scene so it is just checking to see if you want the devices ON at that particular time.)

Incorrect Account User Name or Password during Hub Setup

 
 
alert-ui.png
 

You may occasionally encounter an alert informing you that your account user name or password is incorrect during initial Insteon Hub setup. There are several reasons why this might occur.

  • The user name or password was mistyped.
  • The user name or password has been changed since the last login with the Insteon app.
  • Your account entry in Insteon's database may be damaged and need to be recreated.
 

Resolution

If you encounter this message while attempting to add an Insteon Hub for the first time, please contact Insteon support and reference this article.

If you encounter this message while attempting to add a second Insteon Hub, try signing out of the Insteon app and then begin the add process again. If you still encounter this message, please contact Insteon support and reference this article.

 
 

Connect to Wi-Fi and Scan the QR Code Again

 
 
alertui.png
 

When setting up an Insteon Hub (2014) for the first time, you may encounter an alert informing you to connect to your home's WiFi network and scan the QR code again. This alert will appear for Insteon Hubs with firmware versions 1005 and prior.

 

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

Step 2

Tap WiFI

Step 3

Ensure WiFi is on and tap your home's WiFi network.

If you have more than one WiFi router, it is important to join the WiFi network created by the router into which your Insteon Hub is connected. Learn more about identifying your home's WiFi router.

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app.

 
 

Troubleshooting Push Notifications on Android

 

After configuring push notifications in the Insteon app, you may occasional encounter a situation where you do not receive alerts. There are several reasons why this might occur.

  • Push notifications for the Insteon app are disabled
  • Alerts for the desired device are disabled
  • The Insteon app may need to be restarted

 

Ensure Push Notifications are Enabled

With Android, the Insteon app needs approval to send push notifications. If this approval has been revoked, Insteon will be unable to notify you of device updates via push notifications.

1. Navigate to Settings

android-settings.png

2. Tap Applications or Application Manager

android-application-manager.png

3. Scroll down in the list and tap Insteon

android-insteon.png

4. Ensure the Show Notifications checkbox is checked

android-show-notifications.png
 

Enable Alerts for the Desired Device

If you wish to receive alerts from an Insteon device, that device must be configured to send alerts. Different devices can send alerts for different events including on, off, open, closed, wet and dry.

1. In the Insteon app, tap Settings in the lower right corner and tap Edit Settings

android-edit-this.png

2. Tap Devices

android-devices.png

3. Tap the desired device

android-desired-device.png

4. Tap Alerts

android-alerts.png

5. Ensure that the button for the desired alert is on and then tap Message & Recipients

android-message-and-recipient.png

6. Ensure that the button for Push Notification is on

android-push-notification.png
 

Additional Troubleshooting

If, even after following all of the above-listed steps, you are still not receiving alerts from devices, try the following.

  • Follow the steps provided by your Android device manufacturer to force close the Insteon app
  • Remove the affected Insteon device and re-add it to the Insteon app. Ensure that alerts are configured after re-adding the device.
  • Remove and reinstall the Insteon app from your mobile device
 
 

Troubleshooting Push Notifications on iPhone, iPad and iPod touch

 

After configuring push notifications in the Insteon app, you may occasional encounter a situation where you do not receive alerts. There are several reasons why this might occur.

  • Push notifications for the Insteon app are disabled
  • Alerts for the desired device are disabled
  • The Insteon app may need to be restarted

 

Push notifications on iPhone, iPad, iPod touch and Apple Watch

  • You will not receive push notifications on iPhone, iPad or iPod touch while using the Insteon app.
  • You will only receive notifications on Apple Watch when your iPhone's display is locked.

 

Ensure Push Notifications are Enabled

With iPhone, iPad and iPod touch, the Insteon app needs approval to send push notifications. If this approval has been revoked, Insteon will be unable to notify you of device updates via push notifications.

1. Navigate to Settings

IMG_0497.png

2. Scroll down in the list and tap Insteon

IMG_0498.png

3. Tap Notifications

IMG_0499.png

4. Ensure that the Allow Notifications switch is on

IMG_0500.png
 

Enable Alerts for the Desired Device

If you wish to receive alerts from an Insteon device, that device must be configured to send alerts. Different devices can send alerts for different events including on, off, open, closed, wet and dry.

1. In the Insteon App, navigate to Settings

IMG_0501.png

2. Tap Devices

IMG_0502.png

3. Tap the desired device

IMG_0503.png

4. Tap Alerts

IMG_0504.png

5. Ensure that the switch for the desired alert is enabled then tap Message & Recipients

IMG_0506.png

6. Ensure that the switch for Push Notification is enabled

IMG_0507.png
 

Quit and Relaunch the Insteon App

If your alerts are configured correctly and you are not receiving them, try quitting and relaunching the Insteon app.

1. With the Insteon app open, double-tap the Home button

double-tap-home-button.png

2. Swipe up to quit the Insteon app. Relaunch the Insteon app.

swipe-up.png
 

Force Quit the Insteon App

If quitting the Insteon app does not resolve issues with receiving alerts, try force quitting the Insteon app.

1. With the Insteon app open, press and hold the power button on your iPhone, iPad or iPod touch

power-button.png

2. Release the power button and press and hold the Home button until the Insteon app disappears. Relaunch the Insteon app.

home-button.png
 

Additional Troubleshooting

If, even after following all of the above-listed steps, you are still not receiving alerts from devices, try the following.

  • Remove the affected Insteon device and re-add it to the Insteon app. Ensure that alerts are configured after re-adding the device.
  • Remove and reinstall the Insteon app from your mobile device
 
 

Sensor Shows Unknown Status

 
 

A sensor or other battery-powered device will show a yellow status circle and report "Unknown" if the Insteon Hub is unable to ascertain a sensor's status.

  • If your sensor was recently added to the Insteon App, tap the sensor's set button. This should update the status in the Insteon Hub and the app should begin tracking the status of the sensor.
  • If your sensor has been added to the Insteon App for a while and has only recently begun showing Unknown, it is possible that the Sensor's battery is low and needs to be replaced.

A wall-powered device may also show Unknown status. Ensure that the device is still connected to power and shows a red, green or white status LED. If not, check the power to the device. If power is normal, contact Insteon Support for additional troubleshooting or consult the product's Owner's Manual.

Send Insteon Alerts via SMS Using a Mobile Phone Number Email

Did you know that your mobile phone number has a corresponding email address? You can use it to send an email to a phone number and receive it as a text (SMS) message. With Insteon Director, you can add this email address as a means to receive text messages for alerts.

Requirements:

Insteon Hub with an Account Access subscription

How to configure text message alerts for devices using Insteon Director app:

  1. Navigate to the device for which you would like to enable text alerts

  2. Edit the Device

    • From the rooms view, tap on the device card to enter the full device view

    • Tap the gear icon in the upper right

  3. On the Device Details page tap Notifications

  4. Enable Email Notification for the desired alert and then tap Email field

  5. In the Email field, enter your phone's carrier-specific email address
    Note: if you are entering multiple emails, separate each with a comma

    • AT&T: 10digitphonenumber@txt.att.net

    • Verizon: 10digitphonenumber@vtext.com

    • T-Mobile: 10digitphonenumber@tmomail.net

    • If your carrier isn’t listed above, contact your mobile phone service provider.

  6. Tap Save

  7. An alert approval message will be sent to the phone number provided as a text.

  8. Check your messages for an text message from Insteon. Tap the confirmation link to connect.insteon.com. You will be taken to your phone's web browser for final confirmation.

Repeat steps 1 through 7 for any additional alerts that you wish to receive via text. Please note that as these messages will be sent via text, your carrier's standard messaging rates may apply.

 
 

Transitioning from Text Messages to Push Notifications

 
 

Our SMS (Text Message) alert service is changing to push notifications.

For those that prefer SMS, you can continue to receive alerts via SMS by using a mobile phone number email address. Follow the link below to learn more. 

What is a push notification?

Push notification alerts are similar to a text alerts but instead of being tied to a phone number, they are connected to your Insteon account and app. Types of notifications include:

  • Sounds/Vibrate: An audible alert plays

  • Alerts/Banners: An alert or banner appears on the screen

Where do I get the Insteon App with push notifications? 

The latest versions of our iOS (v1.9.29) and Android (v1.7.5) apps have push notifications available. Instructions on how to enable push notifications for Insteon devices can be found below. This service will be coming to soon to our Windows apps.

 
 

Requirements for Receiving Push Notifications

  • The Insteon for Hub app must be installed on the mobile device

  • On the log-in screen "Remember me" must be enabled, allowing the app to stay logged in

  • For iOS only, the app must either be in the background or the screen off in order to receive an alert. 

Enabling Push Notifications on iOS

  1. When launching the app with the latest update, you will be asked to allow Insteon to send you push notifications, tap "OK"

  2. Choose the sensor (or device) and swipe left to access the Drawer

  3. Tap Edit 

  4. Tap Alerts

  5. Make sure that the alert is enabled and then tap Message & Recipients

  6. Tap Push Notification to enable push notifications then tap done.

  7. Before testing, ensure that the app is in the background on your mobile device (push notifications will not display if the app is in the foreground). 

 
 
 

Troubleshooting Push Notifications on iOS

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

  1. Navigate to settings on your iPhone, iPad or iPod touch (not settings from within the Insteon app) and tap Notifications

  2. Tap on Insteon

  3. Flip the switch to enable notifications

  4. Ensure that the Insteon app is running in the background or your mobile devices screen is off

 
 

Enabling Push Notifications on Android

  1. Tap a device

  2. Tap settings followed by Edit This

  3. Tap Alerts

  4. Make sure the alert is turned on and then tap Message and Recipients

  5. Tap Push Notification to enable push notifications then tap the save icon.

 
 
 

Troubleshooting Push Notifications on Android

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

  1. Navigate to settings on your Android device (not settings from within the Insteon app) and tap Applications

  2. Tap Application Manager

  3. Tap Insteon

  4. Tap the checkbox for Show Notifications

 
 

Customizing Alerts with Insteon Hub

With the Insteon Hub, you are able to customize the alerts that you receive from your devices. This can include adding extra email recipients to customizing the subject and body of the message that you receive. This is a good way to tell the difference between a front door and back door using multiple open/close sensors. This process would need to be performed on each alert that you want to change. To do this, follow these steps:

  • Log into your Insteon for Hub application on your phone or mobile device

  • Navigate to "Settings"

  • Tap on "Devices"

  • Tap the device you wish to customize

  • Tap on "Alerts"

  • Tap on "Message and Recipients"  (you will need to customize the "ON" alert and the "Off" alert separately)

  • Configure the email address,  subject and body of your message. You can also enable or disable push notifications.

Supported Insteon Devices with the Insteon for Hub App

 

This chart shows supported Insteon devices on iOS, Android, Windows and Windows Phone. The information in this chart is applicable for Insteon Hub (2242-222) and Insteon Hub (2245-222) with the Insteon for Hub app.

For a list of supported devices for the HomeKit-enabled Insteon Hub (2243-222) and Insteon+ app, see this article instead.

If you need help identifying your version of Insteon Hub, see this article.

 
  iOS Android Windows Windows Phone
Dimmer Module Yes Yes Yes Yes
On/Off Module Yes Yes Yes Yes
Outdoor On/Off Module Yes Yes Yes Yes
LED Bulb Yes Yes Yes Yes
LED Bulb for Recessed Lights Yes Yes Yes Yes
Dimmer Switch Yes Yes Yes Yes
Dimmer Switch (1000W) Yes Yes Yes Yes
Dimmer Switch (2-Wire) Yes Yes Yes Yes
On/Off Switch Yes Yes Yes Yes
Dimmer Keypad (6-Button) Yes Yes Load Only Load Only
Dimmer Keypad (8-Button) Yes Yes Load Only Load Only
On/Off Keypad (6-Button) Yes Yes Load Only Load Only
On/Off Keypad (8-Button) Yes Yes Load Only Load Only
Dimmer Outlet Yes Yes Yes Yes
On/Off Outlet (2007) Yes Yes Yes Yes
On/Off Outlet (2014) Yes Yes Upper Outlet Only Upper Outlet Only
Wired Thermostat Yes Yes Yes Yes
Wireless Thermostat - - - -
Thermostat Adapter Yes Yes Yes Yes
Mini Remote (Wireless Switch) Yes - - -
Mini Remote (4-Scene) Yes - - -
Mini Remote (8-Scene) Yes - - -
WiFi Camera Yes Yes Yes Yes
HD WiFi Camera Yes Yes - -
Outdoor WiFi camera Yes Yes Yes Yes
HD Outdoor WiFi Camera Yes Yes - -
Open/Close Sensor Yes Yes Yes Yes
Hidden Door Sensor Yes Yes Yes Yes
Motion Sensor Yes Yes Yes Yes
Leak Sensor Yes Yes Yes Yes
Smoke Bridge Yes Yes Yes Yes
IO Module Yes Yes Yes Yes
Ceiling Fan Controller Yes Yes Light Only Light Only
Dimmer Micro Module Yes Yes Yes Yes
On/Off Micro Module Yes Yes Yes Yes
Open/Close Micro Module Yes Yes Yes Yes
Ballast Dimmer Yes Yes Yes Yes
Dimmer In-Line Module Yes Yes Yes Yes
On/Off In-Line Module Yes Yes Yes Yes
220V Load Controller Yes Yes Yes Yes
Dimmer DIN Rail Module Yes Yes Yes Yes
On/Off DIN Rail Module Yes Yes Yes Yes
MorningLinc / MiLock Controller Yes Yes - -
IRLinc Transmitter - - - -
IRLinc Receiver - - - -
SeriaLinc - - - -
Range Extender Yes Yes Yes Yes
Energy Display - - - -
iMeter Solo - - - -
SynchroLinc - - - -
Nest® Thermostat Yes Yes - -
X10 Hub (2012) Only Hub (2012) Only - -

Push Notifications continue after signing out of Insteon for Hub

After configuring push notifications, you will continue to receive alerts even after signing out of your account from the Insteon for Hub app. To stop push notifications, disable notifications from the Insteon for Hub system-level app settings.

  • From the home screen on your iPhone, iPad or iPod touch, tap Settings
  • Scroll to the bottom of the list and locate "INSTEON"
  • Under the "Allow Insteon to Access" section, tap Notifications
  • Tap the switch to disable notifications in the "Allow Notifications" row

You will no longer receive push notifications using the Insteon for Hub app.

Insteon Hub (2012) and Daylight Saving Time

Insteon has identified an issue that may prevent Insteon Hub (2012) from automatically adjusting to Daylight Saving Time on 8 March 2015.

To reset your Hub's internal clock, perform the following actions:

  • Log into your Insteon App
  • Navigate to Settings
  • Select House
  • Select Hub Location and follow the steps to set your Hub's physical location. If you have already performed this step prior, you may need to perform it again to update your Hub's internal clock.

If you do not perform these steps, your Hub should automatically adjust it's internal clock to match Daylight Saving Time but it will do so 24 hours after the official transition.

This issue does not affect Insteon Hub (2014).

Port Forwarding Guides

The port forwarding set up is reliant upon the specific brand and model number of the router being used. The Insteon Hub (2012) and Insteon WiFi Cameras require forwarding for access to your network device from outside of your home network. The new Insteon Hub (2014) does not require port forwarding. Regardless of the router being used, the process of port forwarding is similar. Below is a list of port forwarding guides for popular routers:

Please follow the link below if your router is not listed.

Port Forwarding Guides