Updates from Ken - July 28

The following is a letter sent out to our Insteon Hub users:

Hi everyone,

I know it has been a few weeks since I provided an update to the entire Insteon community. We have had our heads down on a variety of efforts and it is time to let you know where we are at again. We hope you are as excited as we are about the direction we are headed!

Hub Subscriptions

Again, thank you to those who have already placed orders! And if you have not placed one, it is not too late to place an order and prevent an interruption of your Hub services. Please order before August 1 at: https://www.insteon.com/store

On-Hand Inventory

We have great news to share! We expect to be able to take orders for on-hand inventory by mid-August. We are converting to a new e-commerce shopping platform that will give us improved functionality and we are currently working on that integration.

As a reminder, our on-hand inventory will be limited by product types - and limited availability on top of that. And as previously mentioned, we do have orders in process at our factories for additional units and a greater scope of product, but those are much longer lead times before they hit our warehouse.

Customer Support

We are slowly (but surely) working through our backlog of customer email and form submission inquiries. While we have made progress, we realize it’s far from ideal so we are making dedicated efforts to add resources and improve our processes.

We recently moved to a more robust customer contact platform that will allow us to respond in a much more streamlined and efficient manner. If you have unanswered inquiries, please expect to get more details from us in the coming days.

Insteon Forum

We are excited to share that the Insteon Support Community forum is back online! We are still working on a few integration bugs since we moved to a new server, but we are ready for people to get back to posting and supporting each other. We encourage you to login/sign up to utilize this peer-to-peer resource: https://forum.insteon.com

Also, be sure to join the Insteon Facebook group for additional community support: https://www.facebook.com/groups/757676351098971

Surveys

We will be conducting surveys on topics ranging from app feature requests to inventory priority requests. Things like what third-party software and hardware you use so we can help prioritize our further integration with them. Or, to let us know what devices you’d like us to add support for in the Insteon for Lighting app. We want your voice to help guide us in our roadmap.

Ken

CEO, Insteon Technologies

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